Cottage Charm 5-Light Crystal Candle Chandelier

At Blisshme, we aim to process and deliver orders as efficiently as possible.

1. Shipping Area

We currently ship within the Netherlands.

2. Shipping Cost

We offer free shipping across the Netherlands.

No standard shipping fee is charged for eligible orders delivered within the Netherlands.

3. Shipping Carriers

Orders may be shipped using PostNL, DHL, DPD, GLS, or other trusted courier partners depending on the delivery address, item size, and carrier availability.

The carrier name and tracking details will be provided in the shipping confirmation email after dispatch where tracking is available.

4. Processing Time

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays are usually processed on the next business day.

5. Estimated Delivery Time

Estimated standard delivery time is 5–7 business days after dispatch.

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier disruptions, public holidays, high order volume, weather conditions, or other events outside our control.

6. Tracking Information

Where tracking is available, we will send tracking details by email after your order has been dispatched.

Please allow a short time for the tracking status to update after the courier receives the parcel.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Blisshme is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible at support@blisshme.nl.

8. Failed Delivery or Uncollected Parcels

If a parcel is returned to us because delivery could not be completed, was refused, or was not collected, we may contact you to arrange re-delivery.

Additional shipping charges may apply where permitted by law.

9. Damaged or Missing Deliveries

If your order arrives damaged, or if you believe your delivery is missing, please contact us promptly at support@blisshme.nl with your order number and photos where available.

We will review the issue and assist you with an appropriate solution.

10. Contact Information

Brand Name: Blisshme
Email: support@blisshme.nl
Phone: +31 6 2030 4265
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CEST
Address: Klaasstraat 36, Venlo 5911 JR, Netherlands

1. Return Window

Return requests must be submitted within 30 days of delivery, unless a longer period is required by applicable law or clearly stated on our website.

If you are a consumer in the Netherlands or European Union, you may have statutory withdrawal rights for eligible online purchases, subject to legal exceptions.

2. Right of Withdrawal

For eligible online purchases, customers may have the right to withdraw from the purchase within 14 days without giving a reason.

For goods, this period usually starts from the day you receive the product.

To exercise your right of withdrawal, contact us at support@blisshme.nl with your order number and a clear statement that you wish to withdraw from the purchase.

3. Eligibility for Returns

To be eligible for a return, the item must:

Be unused and in its original condition
Include original packaging, tags, accessories, and manuals where applicable
Be accompanied by proof of purchase, such as an order number, receipt, or confirmation email

4. Non-Returnable Items

Returns or refunds may be refused for items that are not eligible, including where applicable:

Used, damaged, or altered items not caused by us
Items returned after the applicable return window
Personalized or custom-made items
Perishable goods
Sealed goods not suitable for return for health or hygiene reasons once unsealed
Items clearly marked as non-returnable where permitted by law

This section does not limit any mandatory rights you may have under applicable consumer law.

5. How to Request a Return

To request a return, email us at support@blisshme.nl with:

Your order number
Your full name
The item you want to return
The reason for return, where applicable
Photos, if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions. Please do not send any item back without authorization.

6. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for your protection.

We do not charge a restocking fee for approved returns.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@blisshme.nl with your order number and clear photos where available.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, or another remedy required by law.

8. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund is approved.

Approved refunds are typically processed within 5–10 business days after approval.

Your bank or payment provider may take additional time to post the refund to your account.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been shipped, the return process will apply after delivery, subject to applicable law.

10. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, you may return the original item under this policy if eligible and place a new order.

11. Return Address

Please contact us before returning any item.

If your return is authorized, the return address is Klaasstraat 36, Venlo 5911 JR, Netherlands.

12. Contact Information

Brand Name: Blisshme
Email: support@blisshme.nl
Phone: +31 6 2030 4265
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CEST
Address: Klaasstraat 36, Venlo 5911 JR, Netherlands