Return & Refund Policy

1. Return Window

Return requests must be submitted within 30 days of delivery, unless a longer period is required by applicable law or clearly stated on our website.

If you are a consumer in the Netherlands or European Union, you may have statutory withdrawal rights for eligible online purchases, subject to legal exceptions.

2. Right of Withdrawal

For eligible online purchases, customers may have the right to withdraw from the purchase within 30 days without giving a reason.

For goods, this period usually starts from the day you receive the product.

To exercise your right of withdrawal, contact us at support@blisshme.nl with your order number and a clear statement that you wish to withdraw from the purchase.

3. Eligibility for Returns

To be eligible for a return, the item must:

Be unused and in its original condition
Include original packaging, tags, accessories, and manuals where applicable
Be accompanied by proof of purchase, such as an order number, receipt, or confirmation email

4. Non-Returnable Items

Returns or refunds may be refused for items that are not eligible, including where applicable:

Used, damaged, or altered items not caused by us
Items returned after the applicable return window
Personalized or custom-made items
Perishable goods
Sealed goods not suitable for return for health or hygiene reasons once unsealed
Items clearly marked as non-returnable where permitted by law

This section does not limit any mandatory rights you may have under applicable consumer law.

5. How to Request a Return

To request a return, email us at support@blisshme.nl with:

Your order number
Your full name
The item you want to return
The reason for return, where applicable
Photos, if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions. Please do not send any item back without authorization.

6. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for your protection.

We do not charge a restocking fee for approved returns.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@blisshme.nl with your order number and clear photos where available.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, or another remedy required by law.

8. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund is approved.

Approved refunds are typically processed within 5–10 business days after approval.

Your bank or payment provider may take additional time to post the refund to your account.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been shipped, the return process will apply after delivery, subject to applicable law.

10. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, you may return the original item under this policy if eligible and place a new order.

11. Return Address

Please contact us before returning any item.

If your return is authorized, the return address is Klaasstraat 36, Venlo 5911 JR, Netherlands.

12. Contact Information

Brand Name: Blisshme

KvK-number: 73376740
BTW-number: NL859496750B01
Email: support@blisshme.nl
Phone: +31 6 2030 4265
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CEST
Address: Klaasstraat 36, Venlo 5911 JR, Netherlands